Level: Rank and file
Employment Type: Full-time, Permanent
Location: Mandaluyong
Schedule: Monday to Friday
Job Summary:
This role is responsible for delivering comprehensive IT support and infrastructure management within client environments.
Duties & Responsibilities
- Deliver daily technical support for end-users and infrastructure within the client environment.
- Act as a liaison between the client and MSP technical teams, ensuring proper escalation, coordination, and resolution of issues.
- Manage user accounts, access permissions, and device configurations in accordance with client policies and MSP guidelines.
- Support and maintain desktop systems, servers, networking devices, and business applications.
- Install, configure, and maintain servers, desktops, network devices, firewalls, and cloud services.
- Manage backups, disaster recovery processes, and business continuity solutions.
- Perform patch management, system updates, and security hardening of endpoints and infrastructure.
- Manage user accounts, permissions, and access controls through platforms like Active Directory, Azure AD, and M365.
- Assist with IT infrastructure projects, including network upgrades, cloud migrations, and system implementations.
- Perform proactive maintenance, monitoring, and troubleshooting of client systems, both on-site and remotely.
- Assist with client IT projects such as migrations, system upgrades, or hardware rollouts.
- Document all service activities in the MSP ticketing and documentation systems, ensuring accurate reporting and compliance.
- Provide recommendations on system improvements, security enhancements, and operational efficiencies to both the client and MSP.
- Enforce IT security policies and best practices within the client site, including endpoint protection, patch management, and backup monitoring.
- Maintain accurate and detailed documentation for client environments, processes, and service tickets.
- Coordinate with vendors and third-party service providers for hardware/software procurement and escalation.
Qualifications:
- Years of Relevant Work Experience At least 2 years and above
- Educational Background: College Grad. Bachelor’s degree in computer science, Information Technology, or related field; master’s degree preferred.
- Basic to advanced knowledge in endpoint management
- Basic to advanced knowledge network and security
- Basic to advanced knowledge compute and storage
- Basic to advanced knowledge cloud services
- Advance knowledge and skills in network equipment configuration and firewall troubleshooting
- Familiar in network subnetting, Virtual Local Area Network (VLAN), inter-VLAN, Spanning Tree Protocol (STP), routing, security, and other network equipment commands and features.
- Certification in network, security, and system administration.
- Experience in configuring and maintaining Windows/Linux server roles and functions such as DHCP, DNS, AD, WSUS, Proxy, etc.
Benefits:
- Vacation Leave
- Sick Leave
- Birthday Leave
- HMO upon regularization
- 5-day work week only
- Sick leave convertible into cash
- In-house Training & Certifications
- Great pay & incentives
- Hybrid Work Arrangement
- Life Insurance coverage upon hire