Level: Rank and file
Employment Type: Full-time, Permanent
Location: Mandaluyong
Schedule: Monday to Friday
Job Summary:
This role is responsible for designing and delivering tailored technical solutions that align with customer requirements and business objectives.
Duties and Responsibilities:
- Collaborate with Sales teams to identify and qualify opportunities, understand customer requirements, and propose effective solutions.
- Collaborate with Business Solutions Managers (BSMs), Distributors, and Principals to create tailored fit Bills of Materials for every project.
- Conduct detailed technical presentations and demonstrations to showcase the capabilities and benefits of our products and services.
- Create Network Design/Architecture based on customer requirements.
- Develop and deliver proof-of-concept projects to demonstrate the feasibility and value of proposed solutions.
- Provide technical guidance and support throughout the sales cycle, including responding to RFPs, RFIs, and technical inquiries.
- Work and collaborate with the Business Technology System Group (BTSG) and Technical Support Department (TSD) and other related teams/units, including product development and engineering, to ensure proposed solutions are viable and align with the company’s offerings.
- Effectively communicate with team members, stakeholders, and other departments to ensure timely updates, efficient resolution of issues, and seamless collaboration across departments.
- Collaborate closely with the implementation team to facilitate a smooth hand-over process, ultimately ensuring customer satisfaction through successful technology delivery and implementation.
- Stay up-to-date with industry trends, emerging technologies, and competitive landscape to provide informed recommendations and insights.
- Continuously enhance your expertise by successfully completing all required product training and certifications.
- Prioritize customer satisfaction by diligently identifying and resolving all technical issues within assigned accounts at every stage of the sales cycle.
- Submit a daily/weekly report to immediate supervisor (Senior Technical Manager / AVP / VP)
- Support the broader sales team and company goals in any way necessary.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Electronics and Communications Engineering or related field of study
- At least 1 year experience in a solutions engineering, pre-sales engineering, or similar role.
- Strong technical background with hands-on experience in relevant technologies and platforms (e.g.,Firewall, Switches, Wireless, Load Balancers, Web Application Firewall, Endpoint Detection &Response, Servers and Storage, Hyperconverged Infrastructure, etc.).
- Excellent problem-solving skills and the ability to think strategically about customer needs andsolutions.
- Outstanding verbal and written communication skills, with the ability to explain complex technicalconcepts to both technical and non-technical audiences.
- Ability to work independently and as part of a collaborative team environment.
- Willingness to travel as needed to meet with customers and support sales activities.
- Experience in Network Infrastructure and Security
- Willingness to render extra hours that includes weekends and holidays.
Benefits:
- Vacation Leave
- Sick Leave
- Birthday Leave
- HMO upon regularization
- 5-day work week only
- Sick leave convertible into cash
- In-house Training & Certifications
- Great pay & incentives
- Hybrid Work Arrangement
- Life Insurance coverage upon hire