Level: Rank and file
Employment Type: Full-time, Permanent
Location: Mandaluyong
Schedule: Monday to Friday
Job Summary:
The role is responsible for providing first-level IT support, troubleshooting, and maintenance for various endpoint devices, networks, and systems.
Duties & Responsibilities
- Provide endpoint technical support (desktops, laptops, POS, MMS, AX, networks, PABX, PABGM, ELV systems).
- Serve as first-level contact for IT issues and coordinate with vendors for additional support.
- Log all issues/activities in MISD ticketing system with proper documentation.
- Diagnose and resolve endpoint and connectivity issues (LAN, WLAN, WAN, VPN, ZTNA).
- Assist in setup, configuration, cabling, and troubleshooting of endpoints and network equipment.
- Conduct cable installation, relocation, and maintenance.
- Support Office 365 (email, Teams, SharePoint, backups, recovery, updates).
- Collaborate with vendors for device warranty claims/repairs.
- Conduct vulnerability remediation with MXDR and MISD personnel.
- Provide after-hours/weekend support when required.
- Maintain 97% service desk resolution ratio.
Qualifications:
- Graduate of bachelor’s degree in any computer-related courses.
- Preferably with 1-2 years’ relevant experience.
- Experience in troubleshooting and maintenance of IT hardware, software, and networks.
- Experience in administering data backup and recovery procedures.
- Experience in IT asset management and evaluation.
- Can work with minimal supervision.
- Willing to work in shifting schedule including weekends and holidays.
- Willing to render overtime if necessary.
Benefits:
- Vacation Leave
- Sick Leave
- Birthday Leave
- HMO upon regularization
- 5-day work week only
- Sick leave convertible into cash
- In-house Training & Certifications
- Great pay & incentives
- Hybrid Work Arrangement
- Life Insurance coverage upon hire