Chatbot & E-Commerce

Computer program designed to simulate a conversation over the internet with human users

Chatbot & E-Commerce

An eCommerce chatbot can be defined as: ‘A computer program designed to simulate a conversation over the internet with human users at its most simple. By running the text written through an algorithm, eCommerce chatbots work to find out what the users want before responding with a response based on keywords. Its significance is highly recognized in the new normal, as large telecommunications providers provides mobile voice and multimedia services that will help people to connect with each other seamlessly.

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Kit Galsim

BSM for Business Apps & Managed Services

(0920) 281 8967​

kesniel.galsim@mgenesis.com